Fast access to a highly experienced Atlassian expert — without hiring one.

For organizations with 100+ users on Atlassian Cloud JSM or Jira that do not have enough ongoing demand to justify a full-time specialist, but still want to use Atlassian to its full potential.

Talk to an expert See how it works

20hof senior Atlassian time every month

€1,000per month — a fixed, predictable engagement

100+users is where HyperCare fits best

Who we are

A team of experts with deep experience and a broad vision of how Atlassian products apply in practice.

What we aim for

Share our knowledge and help grow the community of skilled engineers
Work with as many Jira and Service Management environments as possible
Push the boundaries of automation depth — this is what drives and challenges us

What we want to avoid

Competing with a client's internal Atlassian team
Creating "black box" expertise that only we understand, while the client's Atlassian engineer does not

So we built HyperCare

A way to give Atlassian teams fast access to senior expertise — while strengthening, not replacing, the knowledge that lives inside your company.

Who it's for

For teams that want to get more out of Atlassian, without a full-time specialist on payroll.

HyperCare is designed for organizations with 100+ users on Atlassian Cloud JSM or Jira that do not have enough ongoing demand to justify a full-time specialist, but still want to use Atlassian to its full potential.

These companies often do not have the time to build this expertise internally, or the budget for a dedicated in-house role.

HyperCare gives them fast access to a highly experienced Atlassian expert who can step in quickly — without spending significant time learning the client's setup from scratch.

A fit if you recognise this

100+ users on Atlassian Cloud JSM or Jira
Real demand, but not enough to justify a full-time specialist
No time to build the expertise internally
No budget for a dedicated in-house role

Why HyperCare

A practical alternative to hiring or one-off consulting.

Most teams weigh up an internal hire against one-off external work. Here is how an ongoing HyperCare engagement compares to each.

Compared to hiring in-house

What you'd take on with a full-time role

You need to monitor work quality and expertise level
You need to manage the person, including vacations and sick leave
You need to keep them consistently engaged with tasks they find meaningful
You need to replace them if they leave — often without a reliable way to validate the new hire's competence upfront
You need to ensure critical knowledge remains within the company

Compared to one-off services

What buying external work repeatedly costs you

Each new contractor must be onboarded into the system context again and again
Even a small scope of work may require formal approvals and paperwork
Delivery may be delayed because the contractor is prioritizing other clients

We never build black-box expertise. Your Atlassian engineer or team sees exactly what is being done and builds real capability over time, so the knowledge stays with you.

What you can do with HyperCare

Ask for advice, work alongside the expert, or hand the task over entirely.

Ask an expert how to approach a task, complete it together to build internal capability, or delegate execution entirely.

Strengthen internal team expertise through ongoing collaboration with Toolstrek.

Explore broader Atlassian use cases, including expansion into other departments if needed.

Engagement & price

One fixed monthly engagement, no surprises.

Engagement model

20 hours

per month

A fixed monthly block of senior Atlassian expert time for advice, joint work, or delegated execution.

Price

€1,000

per month for 20 hours

Predictable monthly cost — no recruitment, no management overhead, no per-project paperwork.

Talk to an expert

Metrics we impact

Where HyperCare makes a measurable difference.

Time to market

Less time from request to a working change in Jira or JSM.

Growth of team expertise

Your team builds Atlassian expertise through ongoing collaboration with Toolstrek.

Wider adoption

Broader and more consistent adoption of Jira and Jira Service Management.

Backup operational support

Cover for routine operational work, when the client prefers not to handle day-to-day support internally.

Get more out of your Atlassian Cloud setup.

Tell us about your Jira or Jira Service Management environment and we will get in touch to discuss your setup and suggest the best way forward.